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Technical Support Engineer
ServiceMax
Publication date: Nov 26th
Job type: Full Time
Category: Customer Support
View all ServiceMax jobs

Technical Support Engineer
Location: US East – (Remote)

Job Responsibilities
  • Provide maintenance and support services including participating in the resolution of issue tickets and change requests
  • Participate in integration, implementation, software updates, bug fixes, change requests and application support activities
  • Codes, tests and debugs applications programs
  • Operate effectively, clearly, and succinctly in an unstructured environment and demonstrate an awareness of the full breadth of services offered by the firm.
  • Manage the client relationship for ServiceMax and support new business development activities.
Required Qualifications
  • Exposure to Salesforce.com CRM product is a MUST.
  • 4+ years of Information Technology experience.
  • 4+ years of experience of providing support solutions for customers.
  • 1 or more years of exposure to Field Service function or equivalent number of years supporting/implementing FS applications would be nice to have but not required
  • Sound knowledge and hands-on exposure to a major Relational Database Management System (Oracle and/or SQL*Server preferred)
  • Strong experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java and JavaScript.
  • Strong client interfacing skills.
  • Ability to work in a globally distributed team environment, liaising with on-site teams and customers.
  • Must be able to work in a remote environment
  • Excellent oral and written communication skills.
Ideal Candidate Will Also Have
  • Bachelor's Degree or relevant work experience.
  • Salesforce Administration certification ADM201 or ADX201
  • 1 or more years of exposure to Field Service function or equivalent number of years supporting/implementing FS applications would be nice to have but not required

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