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Platform Technical Account Manager - Financial Services
Red Hat
Publication date: Dec 2nd
Job type: Full Time
Category: Software Dev
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Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job Summary

Red Hat's Customer Experience and Engagement Financial Services Industry (CEE-FSI) team is looking for an experienced, enterprise-level engineer to join us a Platform Technical Account Manager in Ontario, Canada. In this role, you will work with a select set of strategic FSI customers to provide technical support, architectural guidance, and implementation advice to meet their business requirements. You’ll provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer needs, facilitating collaboration with key vendors, and advocating on their behalf. As a Platform Technical Account Manager, you will work closely with customers to gain an understanding of their IT infrastructure, internal processes, and business drivers. You’ll use this understanding to help identify relevant trends throughout the industry and feed these back to our product management, engineering, and support teams in order to improve our services and offerings. Red Hat has an office in Toronto and home-based, remote candidates within Ontario will also be considered.

Primary Job Responsibilities
  • Perform technical reviews and share knowledge to proactively identify and prevent issues
  • Gain an understanding of technical customer infrastructures and environments, hardware, and offerings
  • Collaborate with the engineering, R&D, product management, and technical support teams
  • Provide advice and guidance to customers about their current and future Red Hat’s offerings
  • Manage customer use cases and maintain clear and concise case documentation
  • Manage customer cases, maintain clear and concise case documentation, and deliver value to customers through documenting and sharing learnings from cases through a defined knowledge management process
  • Serve as a customer advocate within Red Hat

Required Skills
  • 5+ years of Linux or UNIX system administration experience
  • Prior experience working in a support, development, engineering, or quality assurance (QA) organization
  • Technical knowledge of the Linux kernel and file system
  • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
  • Outstanding written and verbal communication skills
  • Ability to convey complex information to customers clearly and concisely
  • Ability to manage multiple issues and projects with an eye for detail
  • Experience with system management, cloud, or server virtualization is a plus
  • Bachelor's degree in a technology-related discipline, preferably computer science or engineering
  • Red Hat Certified Engineer (RHCE) is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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