O365 Concierge Ambassador Remote/ Telecommute Job- 100% Working from home and training is all remote
Long term contract role and must be able to work a flexible schedule (nights, weekends, days, etc.). This is an advanced level of support role and you must have recent experience doing O365 migrations.
Must have experience with these:
Microsoft Office Local and Cloud Products
Windows (Server and Desktop)
Microsoft Office 365 migrations, Active Directory integration with Office 365, SharePoint Online, PowerShell
DNS, Mail flow, retention policies or tags in exchange.
Experience as an O365 Administrator center in hybrid environments
Must be able to work overnight, weekends, nights (various shifts)
Desktop administration experience.
Knowledge of concepts and best practices related to call center methodologies.
Server & network administration experience (Windows or Linux) a plus.
Service Desk remote support experience.
A+, Network+, or MCP certification.
Demonstrated knowledge of ITIL best practices (preferred).
Excellent knowledge and troubleshooting experience in supporting legacy Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, etc.), as well as modern Office suites, including deployment and migrations.
Foundation knowledge of Office 365 plans, service descriptions, and features.
Administration and troubleshooting in the following areas:
o Office 365 architecture.
o DNS Records, use, and applicability for each Office 365 workload.
o Outlook, and other supported mail client configuration for Exchange Online.
Office Suite planning, deployment and management in a small business or enterprise environment (including
Project, Visio installation and Office for Mac).
o Skype for Business integration, feature applicability, including PSTN.
o OneDrive for Business synchronization and profile management.
Understanding of Office 365 capabilities.
Strong understanding of Office 365 migration options per workload. (e.g. Exchange migration, SharePoint
Strong problem-solving and attention to detail abilities.
Demonstrated success at working in a team environment.
Positive attitude towards change and ability to adapt.
Ability to work in a fast-paced and dynamic environment.
Must have a high degree of customer service skills.
Experience with mobile device configuration and support a plus.
Ability to prioritize and manage time sensitive tasks.
Experis is an Equal Opportunity Employer (EOE/AA)
Please mention that you come from GetRemotify when applying for this job.