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Implementation Consultant
Publication date: Nov 26th
Job type: Full Time
Category: Software Dev
View all Brightree jobs

Implementation Consultant

Headquartered just outside of Atlanta, Brightree’s team of more than 600 employees is thinking, creating, and challenging ourselves to better serve our patients and customers. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

We have vision. We’re a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before, so that people around the world can breathe easier.

Our Software as a Service (SaaS) business is an exciting new area of growth focused on the full continuum of out-of-hospital care settings. The team is building a global portfolio of connected software and services designed to drive more choices and better outcomes for patients and providers. We are looking for individuals with a strategic mindset, business acumen, an entrepreneurial outlook, strong technical capabilities and a “get it done” attitude to help fulfill our vision as the leader in out of hospital solutions.

This role will reside out of our Media, PA office or will be remote.

The primary focus of this role is on supporting customers after they have purchased our mobile delivery solution. The person fulfilling this role will manage and perform system setup, configuration, installation and training for new customers. They will contribute to our mission to change 20 million lives by 2020 through providing subject matter expertise and guidance to customers through the implementation process using technical and customer service skills.

Must be detail-oriented, results-driven and focused on meeting the customer’s needs. This role is also responsible for maintaining customer relationships, upselling products/licenses and performing remote and on-site training.

Let's Talk About Responsibilities
  • Consistently and effectively implement mobile delivery solutions within 90 days or less (on average, from contract signing to go-live)
  • Develop a deep understanding of the customer’s requirements and deliver quality service resulting in positive satisfaction survey feedback
  • Reliably increase revenue through selling additional licenses and up-selling modules (20 or more licenses added per month across the entire implementation team)
  • Build and maintain strong customer relationships
  • Mentor and support implementation consultants
  • Coordinate and manage communications with all stakeholders to seamlessly address customer questions and/or issues
  • Proactively provide constructive feedback on programs and processes; contribute to process improvement

Must Have

Let's talk about qualifications and experience:
  • At least 4 years healthcare management experience in HME, Hospice and/or Pharmacy
  • At least 3 years’ experience with billing and/or inventory management software
  • Four-year college degree in a related field; equivalent combination of education and experience will be considered
  • Working knowledge of Salesforce.com
  • Ability to work with little to no direct supervision
  • Travel required at times (<25%)

  • Experience training internal or external personnel on software
  • Experience receiving software enhancement requests and communicating the same to Product Management

Technical / Professional Qualifications
  • MS Office – including PowerPoint and Excel
  • Mobile operating systems including iOS and Android
  • Knowledge of mobility and/or wireless technologies in IT a plus

Okay, so what’s next?

Joining Brightree is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

Please note unsolicited resumes from employment agencies or other third parties will not be considered. Brightree is an Equal Opportunity Employer and all applicants must be legally entitled to work in the country where the role is based.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Brightree provides equal opportunity for all applicants without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, veteran status, or any other basis protected by state or federal law.

Please mention that you come from GetRemotify when applying for this job.