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Full Stack Application Developer (Remote)
Publication date: Dec 29th
Job type: Full Time
Category: Software Dev
Location: USA
View all Support.com jobs

At Support.com we believe life is better when technology does what it’s supposed to do. We want to make that happen for everyone by enabling dramatically better support for a connected world. Our offerings change the way technology support is built into products, managed and delivered. Consider working with us on our full-service support environment (get.support.com) and the backend at Support.com Cloud, our next-generation SaaS solution for technical support, delivering on these core values:

  • Reducing customer effort through advanced tools embeddable in mobile and web apps. We embed in customer's support sites as well as our own full-service support offering.
  • Optimizing the interaction of support agents with customers via intelligent, contextual guidance; data-driven, step-by-step solutions; and modern visual remote tools
  • Providing actionable insights into support practices and real-world product performance through support interaction analytics and data from external systems
  • Building technology when it's within our core differentiation, or integrate other software when outside that mission 

Join us as a Full-Stack Application Developer building and supporting world-class support software and be part of its success in the market place.

Why work with us

  • Use a cutting edge cloud technology stack built on React, AngularJS, Node.js, Redis, Linux, PostgreSQL, and AWS. 
  • We love collaborative, agile software development and iterative design. We form tight scrum teams with PM and UX which build rapid prototypes and release frequently. 
  • We encourage learning and integration of new technologies. If you're passionate about technology, we'd love to hear your story.
  • Support.com is a public company, with mature products established in the marketplace and continued innovation in support technology software.
  • We're a small team in a larger public company that builds next-generation support technology. There are many opportunities to learn and grow that you may not find in local giant dev shops.

What you will be doing

  • Design and develop features for our SaaS product
  • Design and develop integrations with complementary third-party systems
  • Maintain and enhance existing applications and systems
  • Design and implement unit and functional testing
  • Perform design and code reviews
  • Share knowledge and learning with the team and contribute to system architecture design decisions
  • Improve the scalability and security of the system
  • Interface with QA, UX/product design, and DevOps teams

What you need for the job

  • 5+ years of experience as a web developer; but, really, we are open to any developer that has the technical prowess
  • Solid understanding of CS fundamentals, object-oriented design and web technologies
  • Experience with Node.js is essential; significant web development experience with PHP, Python and Java is a plus Expertise in JavaScript, jQuery, HTML and CSS
  • Experience with React for building Single Page Apps
  • Experience architecting and consuming APIs
  • Substantial knowledge of relational databases (PostgreSQL or MySQL), including the use of SQL
  • Experience with Redis
  • Strong appreciation for data collection and analytics
  • Extensive testing experience, both at the unit level and system level
  • B.S. in Computer Science, or other related Science/Engineering field

Bonus points for these!

  • Client-side frameworks: AngularJS, React, Backbone, Ember, or similar
  • Websockets: sockjs, socket.io, or similar
  • Rich Snippets, schema.org and JSON-LD experience
  • Nginx configuration and administration
  • Testing: mocha, karma, mockery, nodequnit, httpMock, or similar
  • DevOps: Jenkins, OpenStack, SaltStack, AWS
  • Have worked on C++ multithreaded applications

Your benefits

  • Flexible work environment – e.g., weekly work from home days if local!
  • Remote friendly – half of our team is remote. Remote members come to Sunnyvale a few times each year.
  • Competitive benefits and compensation!
  • Fun atmosphere!
  • Ability to work with exceptionally creative and talented people!

Support.com is an Equal Opportunity Employer

Please mention that you come from GetRemotify when applying for this job.