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Customer Support Representative
Fiverr
Publication date: Nov 16th
Job type: Full Time
Category: Customer Support
View all Fiverr jobs

We are looking for Customer Support representative to join our Customer Support team who want to make a difference. They must really enjoy communicating and helping others. This position is for our Israel office in Tel Aviv, and not a remote opportunity.


Responsibilities

  • Resolve customer complaints via an email ticketing system
  • Take ownership of customer issues and follow problems through to resolution
  • Responsible for learning our systems and maintaining this knowledge on a daily basis
  • Work closely with other departments to ensure customer satisfaction.

Requirements

  • At least 1 year experience in Customer Support - a must
  • Native English speaker
  • Ability to distinguish, prioritize, and report important technical issues
  • Resolve customer complaints via an email ticketing system
  • Contribute ideas and practical solutions to the team
  • 50 wpm minimum typing speed with accuracy
  • Fluent in additional languages - a plus

Please mention that you come from GetRemotify when applying for this job.