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Customer Success Engineer
StreamSets Inc.
Publication date: Dec 21st
Job type: Full Time
Category: Customer Support
Location: USA
View all StreamSets Inc. jobs

Are you passionate about building cloud-native applications? Are you ready to join one of the most visionary and fastest-growing companies in tech? Do you value transparency and integrity? If the answer is yes, we just might be the perfect fit!

About The Team

At StreamSets we are building a DataOps platform that enables Data Engineering and DevOps teams to deliver rapid, comprehensive, and curated data to their users. We are a group of smart, kind, and empowered individuals who value working together as a team. We are not afraid to embrace the latest and the greatest tech to build the next generation of software. You'll be challenged with interesting and first-of-their-kind problems that have real impact on how organizations achieve their artificial intelligence and machine learning goals.

The company is located in the San Francisco Bay Area and the majority of the R&D team is based in the Bay Area along with engineering presence in Barcelona, Spain. The company also has satellite sales offices in the UK, France and Sydney.

Location: we welcome all applicants from the West Coast and Central time zones

Customer Success Engineers are a part of the Professional Services team, and not a typical consultant – you will be responsible for making our most strategic customers successful.

You will lead short to medium term engagements at the client location focusing on getting the product up and running, conducting architecture and use case reviews, sizing & tuning StreamSets products. This team solves real world problems related to data ingestion, data drift and data movement.

Customer Success Engineers are the primary technical resource for the delivery of consulting. You would be responsible for actively driving and managing all technical aspects of the post-sales process, working in conjunction with the customer success and pre-sales team as the key technical advisor and product advocate for our products. The Solutions must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction. Must be able to establish and maintain strong relationships with customers.

Responsibilities
  • Help our customers succeed by solving their challenging business and technical problems using the StreamSet product suite.
  • Help customers operationalize and deploy the StreamSets products being the primary technical advisor on best practices not just with StreamSets but also the surrounding ecosystem of products such as Hadoop, Kafka, RDMBS, NoSQL, Cloud etc.
  • Assist with all phases of StreamSets implementations, starting with installation, architecture design and review, deployment topology planning, tuning and providing best practices
  • Contribute to internal technical projects, which can include software development, tooling, benchmarking, troubleshooting
  • Work closely with the sales team and pre-sales team on technical escalations and help grow opportunities in existing accounts
  • Assist with customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution
  • Work with all technical levels from managers, to architects and developers and explain the StreamSets technology and architecture
  • Identify and write internal and external technical collateral, like typical deployment architectures or best practices
  • Be the technical product expert for customers and stay up-to-date on the competitive landscape
  • Build strong relationships with our customer's technical and non-technical staff
  • Articulate product positioning and competitive differentiation to both business and technical users ranging from individual contributes to VPs to C-level executives
  • Work with customers, partners, and engineers to craft and propose solutions
  • Able to convey customer requirements to Product Management teams
  • Able to travel 50% across the Americas and if required Globally

Qualifications

Ideal candidate must be self-motivated with a proven track record in software consulting and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Must be able to get into the weeds and build credibility in front of rooms of data engineers. Organized and analytical, able to eliminate adoption and deployment obstacles through creative and adaptive approaches. Travel requirements up to 50%.
  • 5+ years experience in consulting for enterprise software ideally with Data and/or Data Integration industry experience, with a focus on ETL, analytics applications, and Big Data / Hadoop
  • Strong Linux experience required
  • Understanding of JVM internals is a strong plus
  • Experience programming/scripting with Java, Perl, Python, Unix Shell scripts is a plus
  • Strong background Application design and development, Systems administration, Database administration, Data architecture and design, Performance tuning and benchmarking
  • Experience engaging with developers and programming experience in at least two of Java/Python/Scala
  • Hands-on administration and troubleshooting experience with x86 operating systems (Linux, Windows, Mac OS), networking and storage architectures
  • Strong diagnostic/ troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues
  • Excellent communication and presentation skills with an ability to present technical solutions concisely from small to large audience
  • Demonstrated critical thinking and advanced troubleshooting skills and qualities
  • BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
  • Prior experience in a fast-paced startup environment highly desired
  • Ability to travel at least 50% of the time is required

Who We Are

StreamSets is a Gartner Cool Vendor in Data Management and a Fortune Great Place to Work. StreamSets has backing from premier Silicon Valley VC’s, founders that have a deep understanding of the market, and an elite engineering team that has delivered an award-winning, disruptive technology built from the ground up for the modern multi-cloud, big-data world. Our motto is “been there, done that, do it right.” Our loyal customers include some of the world’s largest enterprises across all verticals. We are entering a phase of hyper-growth, having quadrupled in revenue Y-o-Y last year.

Why You Should Join

We at StreamSets believe that it is the people who make a difference. We value you and everyone that matters to you, so we offer comprehensive medical coverage with premiums paid for you and your family members. We strive to create an extraordinary work environment with great work life balance by offering an unlimited vacation policy that allows you to spend that much-needed time with your family. We also offer paid maternity and paternity leave and we even do 401(k) matching. We participate in corporate events, host monthly happy hours and offer free lunches and snacks. This is a fun place to work!

StreamSets is proud to be an equal opportunity workplace. Individuals seeking employment at StreamSets are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

Come be a part of our diverse, dynamic team!

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