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BMC Remedy Developer
Publication date: Nov 27th
Job type: Full Time
Category: Software Dev
Location: US
View all Perspecta jobs


We at Perspecta are currently seeking an BMC Remedy Developer. SECRET Clearance. The position can be based remote. Must be U.S. Citizen.

Job Description: The BMC Remedy Developer will work with a BMC Consultant to install, implement and modify system architecture in support of a rapidly expanding ITSM environment with the BMC Remedy IT Service Management 18.08. Implement proven ITSM performance tuning activities, validate and document processes & procedures. Serves as a subject-matter expert (SME) on all aspects of BMC Remedy modules and processes. Understands the interdependencies across all ITSM products. Experience in a customized ARS environment. This developer will contribute to the development, creation, and distribution of key performance indicators for defined ITSM process areas. Responsible for ensuring adequate education and training materials exist for ITSM processes and are published and communicated appropriately. Responsible for the creation of proper design documentation for all development work.

Duties And Responsibilities
  • Developer is responsible for internal application development and Production Support.
  • Fulfill Enterprise Service Desk and BMC Incident requests, and work with the customer to help implement solutions.
  • In this role you will be expected to collaborate closely with Business SMEs and Project Managers (PMs) to understand requirements, design, and implement ITSM System enhancements and upgrades.
Specific Responsibilities Will Include
  • Implement/Upgrade/Develop/Administer ITSM Remedy Version 9.x or greater
  • Using BMC Remedy Developer Studio to customize forms, fields, overlay, workflows and related system components in accordance with project requirements
  • Experienced in Designing Service Catalogue/Services using SRM processes (AOT/PDT/SRD)
  • Hands on Designing Server Group, Failover, operation Ranking at architecture level
  • Perform application upgrades, including installing up to date patches and service packs to maintain the system to supported versions
  • Monitor operations and system performance of the ITSM Remedy Application suite
  • Work with network, server, and database support groups to troubleshoot and define performance based on industry standard and vendor best practice
  • Extract and import foundational data as needed in support of ITSM application modules e.g. Incident, Change, Problem, SRM, RKM etc.
  • Must be able to develop and implement roll-back and backup plans
  • Provide ITSM product support to users using the Remedy Application Suite
  • Maintain all environments: DEV, TEST and Production running efficiently
  • Follow formal code development, migration and Change Management processes
Technical Qualifications

  • 10+ years overall IT experience
  • 10+ years Development BMC ITSM Remedy Software modules (e.g., Incident, Problem, Change, Asset, SRM, BMC SmartIT, RKM, SLM) in version 8.x or greater
  • Experience with 9.1 or greater preferred
  • Experience with Microsoft Windows Server
  • HTML, Web Services, Microsoft IIS, Web Forms
  • Certified ITIL V3
  • is a plus
  • Education

    Bachelor's degree in Information Systems, Computer Science, or equivalent relevant discipline or combination of education and experience.

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    As a government contractor, Perspecta abides by the following provision
    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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